Star Rating | Hotels

August 20, 2020
bellmanservices,tourism,hospitality
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Hotel ratings are often used to classify hotels according to their quality. A hotel has its own service style and service capability. Depends on that it has ranking, marked by star (★).

There is a wide variety of rating schemes used by different organizations around the world, have a system involving stars. Many country has their own rating system and others do follow them. Lets see the ranking according to the rule makers-

 

According to European Hotelstars Union (by wiki)

Hotel star

Excerpt of the catalogue of criteria

Tourist

  • 100% of the rooms with shower/WC or bath tub/WC
  • Daily room cleaning
  • 100% of the rooms with color-TV together with remote control
  • Table and chair
  • Soap or body wash
  • Reception service
  • Facsimile at the reception
  • Publicly available telephone for guests
  • Extended breakfast
  • Beverage offer in the hotel
  • Deposit possibility

★s

Superior Tourist

The Superior flag is provided when the additional service and accommodation provisions are not sufficient for the next Hotel star. The bathroom facilities are usually at the same level as for two star hotels but built from cheaper materials. The cost for regular inspection by independent associations is waived as well.

★★

Standard

In addition to the single star (*) hotels:

  • Breakfast buffet
  • Reading light next to the bed
  • Bath essence or shower gel
  • Bath towels
  • Linen shelves
  • Offer of sanitary products (e.g. toothbrush, toothpaste, shaving kit)
  • Credit cards

★★s

Superior Standard

The Superior flag is provided when the additional service and accommodation provisions are not sufficient for the next Hotel star. The Standard-Superior does usually offer the same service level as three-star hotels but the interiors of the hotel are smaller and cheaper so that the three stars were not to be awarded by the inspection body. A two-star superior does not require mystery guesting.

★★★

Comfort

In addition to the standard star (**) hotels:

  • Reception opened 24 hours, accessible by phone 24 hours from inside and outside, bilingual staff (e.g. German/English)
  • Three-piece suite at the reception, luggage service
  • Beverage offer in the room
  • Telephone in the room
  • Internet access in the room or in the public area
  • Heating facility in the bathroom, hair-dryer, cleansing tissue
  • Dressing mirror, place to put the luggage/suitcase
  • Sewing kit, shoe polish utensils, laundry and ironing service
  • Additional pillow and additional blanket on demand
  • Systematic complaint management system

★★★s

Superior Comfort

The Superior flag is provided when the additional service and accommodation provisions are not sufficient for the next Hotel star. The accommodation facilities for a superior hotel need to be on a modern level and fully renovated which is checked regularly.
★★★★

First Class

In addition to the comfort star (***) hotels:

  • Reception opened 18 hours, accessible by phone 24 hours from inside and outside
  • Lobby with seats and beverage service
  • Breakfast buffet or breakfast menu card via room service
  • Minibar or 24 hours’ beverages via room service
  • Upholstered chair/couch with side table
  • Bath robe and slippers on demand
  • Cosmetic products (e.g. shower cap, nail file, cotton swabs), vanity mirror, tray of a large scale in the bathroom
  • Internet access and internet terminal
  • À la carte“-restaurant

★★★★s

First Class Superior

The Superior flag is provided when the first class hotel has a proven high quality not only in the rooms. The superior hotels provide for additional facilities in the hotel like a sauna or a workout room. The quality is checked regularly by mystery guesting of an external inspection service.

★★★★★

Luxury

In addition to the first class (****) hotels:

  • Reception opened 24 hours, multilingual staff
  • Doorman-service or valet parking
  • Concierge, page boy
  • Spacious reception hall with several seats and beverage service
  • Personalized greeting for each guest with fresh flowers or a present in the room
  • Minibar and food and beverage offer via room service during 24 hours
  • Personal care products in flacon
  • Internet-PC in the room
  • Safe in the room
  • Ironing service (return within 1 hour), shoe polish service
  • Turn down service in the evening
  • Mystery guesting

★★★★★s

Superior Luxury

The Luxury star hotels need to attain high expectations of an international guest service. The Superior Luxury star is only awarded with a system of intensive guest care.

bellmanservices,tourism,hospitality

According to Star Ratings Australia (by wiki)

Star rating Overview of criteria according to Star Ratings Australia
★★★★★ Properties that typify luxury across all areas of operation. Guests will enjoy an extensive range of facilities and comprehensive or highly personalized services. Properties at this level will display excellent design quality and attention to detail.
★★★★ Properties which achieve a deluxe guest experience. A wide range of facilities and superior design qualities are typically complemented by service standards that reflect the varied and discerning needs of the guest.
★★★ Properties that deliver a broad range of amenities that exceed above-average accommodation needs. Good quality service, design and physical attributes are typically fit for purpose to match guest expectations.
★★ Properties that focus on the needs of price conscious travelers. Services and guest facilities are typically limited to keep room rates affordable and competitive but may be available upon request or fee-based.
Properties that offer budget facilities without compromising cleanliness or guest security. Guests may access fee-based services or facilities upon request.
Half-star ratings (not used alone) indicate modest improvements in the quality and condition of guest facilities.

bellmanservices,tourism,hospitality

According to Department of Tourism (DOT) star grading system, Philippines (by wiki)

Rating Corresponding points Summary
Unranked 0–250 N/A
251–400 Has limited facilities and services. Appeals to “budget minded” tourists.
★★ 401–550 Appeals to tourists looking for more than basic accommodation. Has expanded facilities and “higher level” of comfort.
★★★ 551–700 Accommodation is deemed “very good”. More spacious public areas and higher quality facilities and a greater variety of services.
★★★★ 701–850 “Up-scale in all areas” and accommodation is “refined and stylish”. Service is deemed responsive, and has an extensive array of facilities.
★★★★★ 851–1000 Reflects characteristics of “luxury and sophistication”. Facilities are deemed “world class in every manner” and services are deemed meticulous and “exceeding all guests’ expectations”.

bellmanservices,tourism,hospitality

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